FAQ's

What are the materials used to make HIZE hoods?

The parts are made out of PETG (Polyethylene Terephthalate Glycol), a recycled and recyclable plastic. The materials are all sourced in the USA as well. 

How are the HIZE hoods made?

The HIZE hoods use a manufacturing process called FDM 3D Printing (Fused Deposition Modeling) which is effectively a computer-controlled hot glue gun that applies hot plastic at over 200C in 0.2mm layers.

What is your return policy?

If you’re not 100% satisfied with your HIZE Hoods, just mail them back and we’ll reimburse you for the cost. No questions asked. Return processing takes 2-4 weeks.

 How do I attach them to my bike?

The HIZE hoods attach easily and step-by-step instructions are pictured here:  INSTALLATION

 Can I get new velcro straps?

Our hoods ship with two 6” straps. We also offer additional velcro straps or extended length straps that can easily be ordered on our website. 

Can I customize my HIZE Hoods?

As of now, our HIZE hoods are only available in the colors listed on our website. However, we will be offering additional colors in the near future and the ability to order hoods personalized with your leaderboard name.

My HIZE Hoods move slightly after attaching them, is this normal?

The HIZE hoods are designed to fit multiple stationary bike versions including: Peloton®, Peloton® Bike +, Bowflex® C6, Schwinn® IC4, Keiser® M3i, Echelon® EX5 and Echelon® EX5S, ProForm®, and NordicTrack® S22i.

They fit securely and are further supported with velcro straps. However, the rider will have the ability to rotate the hoods slightly to best align with their preferred riding position.

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